FAQ

Q: Your name is Snowshoe Ski Delivery, do you rent snowboards?

A: Yes, you can rent snowboards, snowboard boots, helmets, poles, ski boots, ski blades or just skis.

Q: Do you deliver off the mountain?

A: Yes, we deliver off the mountain within a 5 mile radius on the base of the resort.

Q: How long does the fitting process take?

A: We hope our ski techs can get you fitted in 30 minutes or less. Sometimes it can take longer due to getting the best boot fit for you.

Q: Do you pay for rentals during reservation process or when equipment is delivered?

A: Once you have completed the online reservation on our secure website your credit card will be charged for the days requested. A confirmation email will be sent with reservation details and your receipt. Additional items can be added when equipment is delivered. 

Q: What if I need to cancel my reservation?

A: If you need to cancel your reservation we require 24 hours lead time.

Q: Do you have group rates?

A: We don't provide group rates at this time.

Q: Is there a minimum or maximum number of group members?

A: Yes, we do ask that you have at least two people in your group. We're happy to accomadate large groups.

Q: Do you rent ski-boards or snow blades?

A: Yes, we carry a small inventory of snow blades just in case.

Terms & Conditions

Reservations

To qualify for your reservation it must be booked online at www.snowshoeskidelivery.com a full day (24 hours) prior to arrival. A minimum 2-day rental is required. You cannot make a reservation online less than 24 hours before your delivery. To make a reservation for a delivery within less than 24 hours of your arrival, please call 1-888-000-0000. Snowshoe Ski Delivery cannot guarantee your reservation when trying to reserve within 24 hours of your arrival. Snowshoe Ski Delivery reserves the right to substitute equipment of equal or greater value in order to accommodate all advance reservations.

Payment Policy

If your reservation is made within the ski booking season your credit card will be charged in full within 24 hours. The ski booking season is considered Thanksgiving through to the resort locations closing day. If your reservation is made outside the ski booking season your credit card will still be charged in full within 24 hours.

Cancellation Policy

Reservations cancelled 48 hours prior to arrival will receive a full refund. If cancelled within 48 hours, a $25 cancellation fee will be process along with your refund.

Early Returns

If you wish to return your equipment before your pre-arranged return date you must notify Snowshoe Ski Delivery before 9am of the desired return day, if returned after this time a one full day rental will be assessed per person!

Pick-Up and Return Policy

Equipment is delivered between 2pm – 1am. Equipment delivered after 2pm will have a rental period beginning the following day. Equipment not returned by 9am the morning after the due date will result in an extra late charge per day.

Damage Waiver

An optional damage waiver(damage insurance) is available and covers damage to equipment caused by normal wear and tear incurred while skiing. It does NOT cover damage due to NEGLIGENCE, THEFT, OR LOSS. Damage insurance is REQUIRED when renting demo equipment.

Minimum Rental Days

Snowshoe Ski Delivery has a 2-day minimum for all ski & snowboard rental packages.

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Tel: 616-216-5141

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